Privacy Policy
How we protect and handle your personal information
Introduction & Our Commitment
At mylvoranteq, we understand that your financial information is deeply personal. This privacy policy explains how we collect, use, store, and protect your data when you use our financial goal tracking platform at mylvoranteq.com.
We're committed to transparency about our data practices and ensuring you maintain control over your personal information. This policy complies with the Australian Privacy Principles under the Privacy Act 1988 and reflects our genuine commitment to protecting your privacy.
Key principle: We only collect information that's necessary to help you track and achieve your financial goals. We never sell your personal data to third parties.
Information We Collect
Account Information
When you create an account, we collect basic details like your name, email address, and chosen password. We also store your communication preferences and account settings.
Financial Goal Data
Our platform works because you share your financial goals with us. This includes target amounts, timeframes, spending categories you want to track, and progress updates you choose to record.
Usage Analytics
We collect information about how you interact with our platform - which features you use most, how often you update goals, and general usage patterns. This helps us improve the service for everyone.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Account Details | Service provision, communication | Duration of account + 2 years |
| Financial Goals | Goal tracking, progress analytics | Duration of account + 1 year |
| Usage Data | Service improvement, analytics | 3 years maximum |
| Support Communications | Customer service, issue resolution | 5 years |
How We Use Your Information
Your information serves specific purposes that directly benefit your experience with mylvoranteq. We don't use your data for unrelated marketing or share it with companies that might contact you about other services.
- Provide personalized goal tracking and progress monitoring
- Send you relevant updates about your goals and milestones you've achieved
- Improve our platform based on how people actually use the features
- Respond to your questions and provide technical support
- Maintain security and prevent unauthorized access to accounts
- Comply with Australian financial service regulations where applicable
Automated Decision Making
We use automated systems to suggest goal adjustments and provide spending insights. These recommendations are based on your own data patterns, not comparisons with other users. You can always override or ignore these suggestions.
Data Sharing & Third Parties
We work with carefully selected service providers who help us operate the platform securely. These relationships are governed by strict data processing agreements.
Service Providers We Work With
- Cloud hosting providers for secure data storage (AWS Australia region)
- Email service providers for account notifications and goal reminders
- Analytics tools that help us understand platform performance
- Payment processors for subscription billing (if applicable)
Important: We never sell your personal information to data brokers, marketing companies, or other third parties. Your financial goal data stays within our platform ecosystem.
Legal Disclosure Requirements
We may disclose your information if required by Australian law, court orders, or to protect the safety and security of our users. We'll notify you of such disclosures unless legally prohibited from doing so.
Your Privacy Rights
Under Australian privacy law, you have significant control over your personal information. We've made it easy to exercise these rights through your account settings and by contacting our support team.
Access Your Data
You can download a complete copy of your account data, including all goal information and usage history. This export includes everything we store about you in a readable format.
Correct Inaccurate Information
Most of your information can be updated directly in your account settings. For changes that require our assistance, contact us at help@mylvoranteq.com and we'll make corrections within 5 business days.
Delete Your Account
You can delete your account at any time through your settings. This removes all your personal data from our active systems. We retain some anonymized usage statistics for service improvement, but nothing that can identify you personally.
Marketing Communications
We only send goal-related notifications and important account updates. You can adjust these preferences in your account settings or unsubscribe from any email we send you.
Security Measures
Protecting your financial information requires multiple layers of security. We've invested in both technical safeguards and operational procedures to keep your data safe.
- End-to-end encryption for all data transmission and storage
- Regular security audits by independent cybersecurity firms
- Multi-factor authentication options for account access
- Automated monitoring for suspicious account activity
- Staff training on data handling and privacy protection
- Secure data centers in Australia with physical access controls
Data Breach Response
If a security incident affects your personal information, we'll notify you within 72 hours and explain what happened, what information was involved, and what steps we're taking to resolve the issue.
International Data Transfers
We primarily store your data in Australia, but some of our service providers operate internationally. When data is transferred outside Australia, we ensure equivalent privacy protections through binding corporate rules and standard contractual clauses.
Countries Where Data May Be Processed
- United States (cloud infrastructure providers with Australian data residency)
- European Union (analytics and communication services with GDPR compliance)
- Singapore (regional support and backup services)
Children's Privacy
mylvoranteq is designed for adults managing their personal finances. We don't knowingly collect personal information from anyone under 18 years old. If you believe a minor has created an account, please contact us immediately so we can remove their information.
Parents who want to help their teenage children learn financial goal setting should create accounts under their own names and supervise the usage.
Changes to This Policy
We review this privacy policy annually and update it when our practices change or new regulations require adjustments. Significant changes will be communicated through email and a notice on your dashboard.
Minor updates (like contact information changes) won't trigger notifications, but we'll always post the latest version here with updated effective dates.
Policy Version History
Previous versions of this policy are available upon request. Contact us if you need to review earlier versions for legal or personal reasons.
Contact Our Privacy Team
Email: help@mylvoranteq.com (mark subject line as "Privacy Inquiry")
Mail: Privacy Officer, mylvoranteq
1/79 Miller St, O'Connor ACT 2602, Australia
Phone: +61263317544 (business hours: 9 AM - 5 PM AEDT)
We respond to privacy-related inquiries within 2 business days. For urgent security concerns, call during business hours for immediate assistance.